Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Our Hotline Operators work remotely, with their phones, answering calls and texts from people needing someone to talk or text with. Volunteers create dialogue with callers and texters who are looking to vent or are in need of objective advice. The main goal of our Hotline Operators is to provide a compassionate, non-judgmental and supportive environment, while using active listening, collaborative problem-solving, and safety planning skills. Our operators use techniques to de-escalate callers and texters when necessary. Through this vital support, Dial an Empath Hotline Operators make a positive impact on the greater community and assist in the mental health journeys of those in need.
In order to become an effective Hotline Operator you will be asked to review and understand the mental health training materials provided to you. You will learn reflective listening, collaborative problem-solving, and crisis management skills. You can complete this at your own pace, anywhere, any time (even in your pajamas). After successfully completing the training materials, we request all of our Hotline Operators to commit to volunteering four hours per week until a total of 100 hours is reached.
Mental health training is an essential part of becoming a volunteer Dial an Empath Hotline Operator. In order to effectively handle calls and texts, our volunteers must be equipped with the correct skills and knowledge to support those in need. Dial an Empath has carefully built a mental health training manual to help you better understand the complex nature of different mental health concerns. The material provides volunteer Hotline Operators with techniques for managing difficult emotions and behaviors, and for promoting positive practices that contribute to overall well-being.
While the training manual will teach you how to help others, volunteering as a Hotline Operator with Dial an Empath also offers tremendous value to you as an individual.
Many of us want to make a positive impact on others, but don’t have the means to support a busy volunteering schedule. One of the key benefits of becoming a volunteer Hotline Operator is the ability to volunteer from home. Because Dial an Empath offers a 24/7 service, you can volunteer during times that work best for your schedule, making it easy to balance your work life, volunteer life, and personal life. Volunteering from home also eliminates transportation costs and saves time spent commuting, creating a much more flexible approach to volunteering.
As the United States faces an ongoing mental health crisis, it is crucial to increase awareness and reduce the stigma surrounding these issues. Through mental health volunteering and training, we become equipped with the knowledge to create a community that prioritizes mental health and well-being and promotes a culture of awareness and non-judgmental support. This will create resources to assist those who need mental health support achieve and maintain better emotional well-being.
By learning tools for identifying and managing mental health concerns in others, you’ll increase your own self-awareness and emotional intelligence. As a Hotline Operator with Dial an Empath you develop critical problem-solving and decision-making skills. You’ll learn to recognize and manage stress, anxiety, and depression using positive coping mechanisms. You’ll also improve your communication skills, learning how to effectively support others through active listening and thoughtfully communicate your own feelings.
More than two thirds of our volunteers use the skills they learn through the training and their experience to benefit their own emotional well-being. Dial an Empath's volunteers are provided with the knowledge and tools necessary to manage difficult situations. As a Hotline Operator you learn how to recognize and manage your own stress, anxiety, depression, due to needing to recognize it in others. This will cause you to develop coping skills and positive habits that promote resilience and emotional wellness.
Our greatest need for Hotline Operators is between 4:00pm and 8:00pm EST, however we can accommodate any schedule. Dial an Empath's Hotline Operators commit to volunteering 4 hours per week, in a 4 hour shift until 100 hours are reached. Before you begin as a volunteer Hotline Operator, you’ll be asked to complete the mental health training. During this period you will gain expertise and tools you need to successfully and empathetically navigate being a Hotline Operator with Dial an Empath.
The mental health training manual is the baseline for each volunteer Hotline Operator. We encourage all of our volunteers to continue expanding their knowledge where necessary. This investment in training is critical to delivering a high-quality service, so we look for volunteers who are committed to completing the whole training and their 100-hours of volunteer service.
So you’re ready to take the next steps and start your journey as a volunteer Hotline Operator? Amazing! We’re thrilled to have you. Before you get started, make sure you have access to reliable internet, a personal computer, and a personal mobile smart phone. We accept applications on a rolling basis and begin new training cohorts monthly, but space is limited so get started today!
Step One: Complete the form below
Step Two: Complete the mental health training course
Step Three: Take your first operator shift and start changing lives!
Please Note: all current open positions are filled on a volunteer basis.
These are unpaid positions that still require a time commitment.
Copyright © 2024 Dial an Empath - All Rights Reserved.
Powered by GoDaddy
Our silly hosting service devours your unique cookies to analyze our fabulous website traffic and optimize your personal experience. You pretty much have to accept our use of these cookies, BUT... your data will be aggregated with all other user data, so there is no threat to your privacy.
After some long, hard thought we've decided to shut down our hotline. We've learned a lot about ourselves in this process and we have enjoyed serving you! Please contact us if you need other resources.